Communicate with Confidence and Clarity!
Diane believes that a lack of practical tools and techniques hold people back from being effective communicators, and she will teach you how to experience success in this area. She will provide concrete skills and information in this practical and fun workshop, where you will learn:

	How to use your POWERVOICE to make sure that you are heard, and that you are able to command the attention and respect of your listener.
	How to harness your nervous energy so that you appear and sound confident.
	How to express yourself in a way that minimizes the risk of being misunderstood.

Clear and Effective Business Writing.

Good writing skills are essential in business today, and many of us are quite rusty when it comes to our ability to use words, punctuation marks and proofreading skills.

This lively and enjoyable one-day workshop will give you the tools you need to make sure that every document that leaves your desk will reflect well on your abilities to communicate. You will learn:

• How to clear up the confusion about capitalization, punctuation and complex grammatical terms once and for all!

• The "tricky twins"-the 20 most commonly misused pairs of words.

• The insider secrets of proofreaders and editors so you can make sure that your documents are accurate and correct.

• A fool-proof technique to make sure that you never again confuse using "who or whoever", with "whom or whomever"!

High-stakes Leadership: Communicating with your staff in crisis situations.
What are the qualities that a good leader needs to develop in order to be an effective communicator in times of crisis and stress? This seminar will deal with:

• The four roles an effective leader needs to play at all times, but particularly in the difficult times.

• The four different communication styles, and how to make sure that your message provides the information that each type of person needs to receive.

• How to handle strong emotional responses, your own as well as your staff's.

Master the Art of Assertive Communication: Secrets of being assertive, not passive or aggressive.
If you feel that people sometimes take advantage of your good nature…

If you say "yes" to far too many tasks, but don't know how to say "no" in an effective way that won't tear down relationships…

If you want to know the secrets of communicating in such a way that your needs get met, but without offending the other person…

This seminar will teach you:

• The differences between assertiveness, aggressiveness, passivity and passive-aggressiveness.

•  How to make sure that YOUR needs are met, but not at the expense of someone else's needs.

• How to "get off the guilt train" when it comes to standing up for yourself.

• How to retain control of your emotions so that you can continue to communicate with power, even in difficult situations.